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Using video conferencing, we make treatment available even in times of global crisis.

Contact Your Local Clinic Telehealth Instructions

We know that the need for physical and occupational therapy does not stop during times of times of change and uncertainty. We are excited to offer our patients an alternative option for care for those who want to take additional safety precautions.

What is Telehealth?

Telehealth physical therapy is simply physical therapy services that are provided over a technology platform, instead of in a clinic. Utilizing video conferencing through a computer, tablet, or smartphone, a licensed physical therapist will work one-on-one with you to assess your condition and provide real-time feedback. They can also provide modifications and recommendations on current programs and exercises, and help you continue your PT progress without disruption or regression.

For questions regarding telehealth or to schedule a telehealth appointment, please call your local clinic.

Benefits of Telehealth Physical Therapy

  • Provides an option for patients looking to take extra precautions during this time of time of change and uncertainty.
  • Allows patients to participate in their physical therapy treatment from the comfort of their own home.
  • Can be used to complement your in-clinic treatment plan.
  • Quick access to care with no office wait.
  • Diagnosis, consultation, education and care management of their current condition.
  • Minimizes requirement to travel to a physical therapy clinic.
  • Telehealth PT also allows patients who live in a rural or far-away location to get quality care right at home.
  • Gives patients greater freedom to schedule appointments that meet their own specific schedules.

How do I prepare for and join the Telehealth session?

Prior to your session, your clinician will send you an introduction email with tips for the session and a link to join the telehealth visit.  You can join the visit on your desktop or mobile devices. If you want to join it on a mobile device, make sure you download the MedBridge GO app beforehand.  App download can be found here:




  • Be ready to join your call 5 minutes prior to your scheduled time.
  • You will receive a separate email or text message prior to your call with a meeting link.
  • Click ‘Join Call’ to enter the virtual waiting room.
  • Enable your mic and camera, verify your location and accept Terms & Conditions.
  • You will receive a message when your provider is ready.



  • Make sure your device has a reliable internet connection and that your audio and video are enabled.
  • If using a laptop or desktop, use Chrome or Firefox browser for the best experience, and make sure your web browser is on the latest version.
  • If using the MedBridge Go app, ensure your app is up to date through your device’s app store.
  • Once connected with your provider, we recommend using your mobile device in landscape mode. This will allow for your provider to have the best view of you during your session.
  • We also recommend that you have plenty of room to perform the exercises and are in more private areas as your provider may discuss some of your medical data.
  • For technical troubleshooting or frequently asked questions visit the Help Center.

Related Resources

How-to One Pager
Download PDF

Getting Started with Telehealth Virtual Visits
Watch Video